New York AG Releases Top Ten Consumer Complaints of 2021

Internet-related issues top the list of top ten consumer fraud complaints received by the New York State Attorney General’s Office in 2021.

Attorney General Letitia James is releasing the list as part of National Consumer Protection Week.

Other issues include landlord and tenant disputes and retail issues such as price gouging and poor customer service.

Here is the list of the top ten consumer complaints in 2021 by category.

1. Internet-related (internet services and service providers, data privacy and security, digital media, data breaches, internet manipulation fraud).

Future via Getty Images

Future via Getty Images

2. Landlord/tenant disputes (releases of deposit, harassment of tenants).

In pictures via Getty Images

In pictures via Getty Images

3. Retail Related (price gouging, faulty merchandise, poor customer service, pet stores and animal breeders).

4. Consumer Related Services (COVID-19 testing facilities, alarm companies, dry cleaners, restaurants, movers, services for personal household use).

5. Automotive (sales, service, financing, repairs)

AFP via Getty Images

AFP via Getty Images

6. Credit (debt collection, credit card billing, debt settlement and relief, payday loans, credit repair, credit reporting agencies, identity theft)

7. Utilities (cordless and home phones, repairers and energy providers, cable and satellite)

8. Home Repair/Improvement (repair problems, misleading contractors)

9. Health clubs (inability to cancel memberships, inability to access facilities, refunds not provided, no response from clubs)

AFP via Getty Images

AFP via Getty Images

10. Furniture/appliances (defective merchandise, delivery issues, and service and repair issues).

“Let this list serve as a warning to all New Yorkers to be on their guard against scammers,” Attorney General James said. “From inaccurate turnaround times for COVID-19 test results to misleading debt collectors, scam artists have taken advantage of these trying times to mislead and deceive New Yorkers. My office is committed to rooting out fraudsters and protecting all New Yorkers, young and old, from harm.

For more information on how to deal with these issues, a list of helpful tips has been posted on the Attorney General’s website.

Complaints can be filed by calling 1-800-771-7755.

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