Historic Pickwick Hotel Selects Stayntouch PMS to Enhance Guest Experience with Fully Connected End-to-End Platform

BETHESDA, Md., February 16, 2022 – Stayntouch, a global leader in guest-centric, cloud-based hotel property management systems (PMS) and touchless technology, today announced the completion of the implementation of its flagship cloud-native PMS platform at the historic Pickwick Hotel in San Francisco. Pickwick Hotel’s selection of Stayntouch reinforces its PMS platform’s position as the most intuitive and easy-to-integrate solution in the industry. Powered by advanced automation, the Stayntouch PMS enables Pickwick’s on-site team to reduce administrative time and improve the guest onboarding experience with a fully mobile, PMS-integrated self-check-in option .

Founded in 1926 in the heart of San Francisco near Union Square, the Pickwick Hotel is a luxury boutique hotel that blends classic Gothic Revival architecture with modern amenities and cutting-edge mobile technology, combining a rich history with a special emphasis on providing luxury services. .

Fred Adriano, General Manager of the Pickwick Hotel, said, “Like the rest of the hospitality industry in California, the past two years have been volatile in terms of occupancy and labor availability. We wanted a PMS that could actively empower our staff to deliver the luxury service they are known for, while providing a convenient and hygienic mobile check-in option for customers. Stayntouch delivered on all fronts: its operating system is easy to use, which greatly reduces training time, and it automates many common administrative functions, which has increased the efficiency of our lean staff at all levels. Mobile check-in has proven to be a boon for staff and guests alike, providing guests with a convenient way to check in to their room, while increasing bandwidth for our front desk associates.

Michael Heflin, chief revenue officer at Stayntouch, responded, “We are proud that our mobile and flexible PMS has improved the hospitality experience for guests at the Pickwick Hotel, while giving their staff the mobile tools they need. need to provide the best possible service. Iconic hotels like Pickwick remain iconic as they continually evaluate how they can leverage improved technology to enhance what is already best-in-class service. The Pickwick Hotel proves that a high-tech mobile ecosystem can work hand-in-hand with premium luxury service and we couldn’t be more excited to help facilitate Pickwick’s ongoing mission to deliver exceptional upscale hospitality.

About Staytouch

Stayntouch provides a complete cloud and mobile hotel property management system (PMS) and 1100+ integrations, enabling hotels to increase service levels, drive revenue, reduce costs and ultimately captivate their guests . Backed by a team of professionals with deep roots in the hospitality industry, Stayntouch is a trusted partner to many forward-thinking hotels and resorts, including TWA Hotel, First Hotels, Conscious Hotels, Margaritaville, Valencia Hotel Group and Modus Hotels. Stayntouch is also a preferred PMS partner for some of the world’s leading independent hotel collections including; Design Hotels, an independent Marriott brand and Curator Hotel & Resort Collection.

About the Pickwick Hotel

The historic Pickwick Hotel, located near Union Square in San Francisco, offers affordable, elegant and sophisticated accommodations dedicated to providing sincere personalized service to each of our valued guests. Enjoy a martini in our intimate SOMA restaurant and bar, indulge in one of our three restaurants, or ask our concierge for a special recommendation that will become a new tradition for your return visits. We are The Pickwick Hotel, San Francisco and we are at your service.

Elliott Mest
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